Privacy Policy

Privacy Policy — Five Star Max

Last Updated: July 2025

At Five Star Max (fivestarmax.pk), operated by Five Star Foam, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By using our website or placing an order, you agree to the practices described in this policy.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

Full name and contact number
Delivery address and city
Email address (where provided)
Order details and payment references

b) Information Collected Automatically

Browser type and device information
Pages visited and time spent on the website
Referring website or source

We use standard web analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not personally identify you.

2. How We Use Your Information

The information we collect is used to:

Process and fulfill your orders accurately
Communicate order confirmation, shipping updates, and delivery status
Respond to customer service queries and refund requests
Improve our website experience and product offerings
Send promotional communications where you have opted in

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing

We share your information only with:

Courier and logistics partners — solely to fulfill delivery of your order
Payment processors — to securely process your transaction
Legal authorities — where required by applicable Pakistani law

All third parties we work with are required to handle your data securely and only for the purposes for which it was shared.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data, subject to legal and operational requirements
Opt out of marketing communications at any time

To exercise any of these rights, contact us at support@fivestarfoam.com or call +92 302 840 2282.

7. Children's Privacy

Our website and services are intended for individuals aged 18 and above, or minors with parental consent. We do not knowingly collect personal data from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.