Frequently Asked Questions — Five Star Max

Q. What sizes do Five Star Max mattresses come in?

We offer four standard Pakistani mattress sizes: Single (78″×42″ / 6.5×3.5 ft), Queen 1 (78″×60″ / 6.5×5 ft), Queen 2 (78″×66″ / 6.5×5.5 ft), and King (78″×72″ / 6.5×6 ft).

Q. How long does delivery take?

Orders are processed within 4 to 5 working days after payment confirmation. Delivery within the same city typically takes 4 to 5 business days from dispatch. Delivery times to other cities may vary. You will receive a tracking number once your order is dispatched.

Q. Do you deliver outside major cities?

Yes, we deliver across Pakistan. For areas that may fall outside standard delivery zones, please contact us before placing your order so we can confirm availability and delivery timelines.

Q. What type of foam is used in Five Star Max mattresses?

All Five Star Max mattresses are manufactured using high-pressure foam — a production process that creates a denser, more resilient foam structure compared to standard foam. This results in better body support, longer product life, and consistent comfort over time.

Q. Is there a warranty on Five Star Max mattresses?

Please contact our support team at +92 302 840 2282 or support@fivestarfoam.com for current warranty information on specific product lines.

Q. Can I return a mattress if I find it uncomfortable?

Our return policy covers unused products in original condition within 7 days of delivery. A mattress that has been slept on is considered used and is not eligible for a comfort-related refund. We recommend reviewing product specifications carefully before purchase, and contacting our team with any questions.

Q. What payment methods do you accept?

We accept bank transfer and cash on delivery (where available). Available payment methods will be shown at checkout. For any payment queries, contact us directly.

Q. How do I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this to monitor your delivery status through the courier's tracking system.

Q. What should I do if my mattress arrives damaged?

Document the damage immediately with photos or video, and contact us within 24 hours of delivery at +92 302 840 2282 or support@fivestarfoam.com. We will arrange a replacement or full refund after verifying the issue.

Q. Are your prices inclusive of delivery charges?

Shipping costs are calculated based on the weight, dimensions, and destination of your order. Any applicable charges will be displayed at checkout before you confirm your purchase, there are no hidden fees.